Pros
Cool building, free snacks, fairly extensive insurance industy training (paid), healthcare options, discount on pet insurance policies, pet friendly office. Potential to work remotely. Starting wage slightly higher than some jobs without college education requirements.
Cons
Call center environment, micro-management of employees on phones - every call reviewed and rated - incentives to work from home earned and taken away by call review ratings. Shift assignments given by similar methods. High call volume from unhappy customers. Brunt of customer upset for denied claims falls on call center reps who gatekeep for underwriting.