Pros
Friendly culture Solid benefits Developed SOPs Nicer than average facilities
Cons
To reduce cost upper management cuts an unrealistic amount of labor resulting in staff + operation management burn out and high turn over. Most facilities constantly battle with being understaffed and unmotivated employees. Salaried managers are expected to work over time. Pet care suffers because of the high turn over and staff being inexperienced (short tenure, revolving door of staff). There are often not enough staff to properly and safely care for the pets. Low pay also contributes to lack of employee motivation. The design of the daycare play yards are not well thought out. For example operations is expected to sell solo play times for dogs but there isn't enough play yards to handle the load. Upper management tells managers to lie to clients and reduce the amount of time the playtimes last, without disclosing to clients.