Used to be better - General Manager Petco Employee Review

2.0
19 Jan 2026
Recommend
CEO approval
Business outlook

Pros

-Can be a great place to work if your manager is fair and willing to build a positive work environment -Having animals come in to see you everyday is a major plus -Employee discount is nice, but they no longer stack discounts with employee discount

Cons

-Can be traumatizing seeing shipments of dead animals come in -Field leadership and corporate leadership would rather sit behind a desk and have conference calls than actually make strategies to help stores, mentor partners, -Discrimination against pregnant and female employees -Not willing to fairly compensate based on experience or tenure with the company -Human resources relies on what district managers say, and do not properly investigate district managers and up when complaints are made -Modest annual ranges, 3% at most -Extreme favoritism with district managers trickles down into stores

Explore other reviews about Petco

5.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good environment, good management and able to learn and improve

Cons

none so far that ive been working here

1.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

DM is a good person who genuinely wants to support the stores, but unfortunately he’s also caught in the middle of all this chaos.

Cons

Literally EVERYTHING! • Extremely limited payroll stores are frequently staffed with only two employees for an entire day, which is not sustainable. • Leadership appears disconnected from store level operations, with little clear direction. Initiatives often feel reactive, as if decisions are being tested without a consistent long term strategy. • Expansion into non pet related products raises concerns about the company’s financial health and overall focus. • Workload is overwhelming, with planogram changes happening frequently sometimes multiple times within the same week. • IT systems are unreliable, and when issues arise, store teams are expected to find workarounds rather than receiving timely support. • Animal care no longer seems to be a top priority at the corporate level. Current setups (e.g., “Desk Pets”) appear inconsistent with the company’s own care standards and guidelines.

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