Customer relations - Customer Relations Assistant Pfida Employee Review

Good words but run by two people who do not listen to any advice and will do anything and say anything to get your money

I am writing this review to warn potential employees and clients about a profound governance failure at Pfida. Independent, publicly verifiable information reveals that Pfida employs individuals in key legal and compliance roles who have been formally sanctioned by their professional regulator. The public findings of the disciplinary tribunal include a finding of a "lack of integrity." A company's integrity is defined not by the problems it has, but by how it handles them. Pfida's response to these serious, public findings has been to choose silence rather than a full and transparent investigation. They responded on Friday stating they had fulfilled all regulatory requirements. This off hand and dismissive response means I must take this further. When I posted a review stating these verifiable facts, the company had it removed from this platform on a technicality. This attempt to silence discussion confirms a culture that avoids accountability. Therefore, I will no longer rely on this platform and also inform the relevant bodies. The company's decision to suppress this information leaves me with no choice but to formally report this specific governance failure to the relevant professional regulator, the Solicitors Regulation Authority (SRA). My final advice: Before you engage with Pfida, conduct your own due diligence. Look up the professional standing of its senior legal and compliance team on the official SRA register. The facts you discover, and the company's silence about them, will tell you everything you need to know. A company whose Senior Leadership silences public facts about integrity cannot be trusted with your money, private data or professional careers.

Pfida’s mission is genuinely meaningful, and there was real potential to build something impactful. Some of the people hired were talented and passionate, and there were brief moments of good collaboration — but they were rare and short-lived.

The leadership lacks direction, humility, and trust in the people they hire. Credit is taken from employees when things go well, and blame is pushed down when they don’t. There's no safe space to try, fail, and grow — just pressure to succeed under unclear and shifting expectations. Talented people are let go not for poor performance, but because they challenge the status quo or refuse to play politics. Expert advice is routinely ignored, and decisions are made from the top down with no room for honest discussion. As a result, morale is low and turnover is high. The CEO’s micromanagement, distrust, and need to be surrounded by yes-men are doing serious harm to the company’s future. Instead of trusting those who believe in the mission, he listens to voices that care more about control than progress. The culture is toxic — full of blame, defensiveness, and gaslighting. Concerns are brushed aside, and those who speak up are made to feel like *they're* the problem. It fosters competition over collaboration and fear over innovation.