Customer Service Reps Please Read! This place not what it seems... - Personal Health Coach Physician Partners Employee Review

They have been remodeling a new office space for almost a year and it keeps getting pushed back. So in the meantime all staff, including Member Service, Marketing, IT and middle management are all working within one small 2000 sq ft space with no cubicles or private offices. So you were hired to make calls, everyone will hear your calls and your work flow and you will hear everyone else’s. Within this tight space, the atmosphere is hectic and tense. A Management insider revealed to my team all supervisors and management were instructed to not speak to us Health Coaches. People around us were literally ignoring us, making us feel inferior. Upper management, who forms their own clique, constantly entertains random outside guests you will never know or speak to, who come and go to the small conference spaces distractingly while you are trying to speak to your Members. Because of the ‘Us vs. Them’ mentality, it was not unusual to watch managers hanging out, laughing in conferencing room, enjoying non-work related time on their cell phones while the ‘worker bees’ slaved away. As you’ve already read from disgruntled interviewees, the interview process is lengthy. No one seems to be interviewed and hired in less than 3-5 weeks. If you only have average looks, then good luck. The company prides itself on cultivating a specific culture, which basically includes hiring young 20-something attractive females. In less than 6 months I was there, I saw much turnover, with 2 supervisors leaving and 4 fellow staff not lasting more than 6 months. As a Health Coach you will be overwhelmed with a roster of more than a 1000 Members you are personally responsible for calling. There will never be a lack of work lol. As I mentioned in Pro’s there is a bonus structure that is very steep, involving making more than 15 hours a week of talk time. If only they measured success by calls made instead of talk time. To desperately make their numbers and compete with each other, staff members feel pressured to get away with padding their talk time by making many unnecessary calls to vendors, nursing homes and hospitals and seizing any opportunity to keep Members on the phone longer. This did not ensure quality, only ridiculous quantity. Management will treat you like you are a machine, micromanaging over your shoulder, monitoring your calls several times a week and then having weekly meetings with you to address why you have not made your numbers. Their management style is confrontational, to accuse first without proof and ask questions later. I was “promoted” to a Trainer role, given new responsibilities to train and conduct on-boarding for all newly hired Health Coaches. Once more Health Coaches were hired and trained, Management assured me they were looking to hire a new manager for this team from within. This was not the case, as I found myself providing the training to a new team member, who was hired from the outside and specifically instructed not to reveal to me or the team for almost a month, that he was hired for the Manager role I was hoping for. Now performing two roles, as a Health Coach and Trainer. I was not given any extra pay, nor exception for not having the time to produce enough talk time to make the Health Coach quota and was asked to sign a disciplinary notice with a 3 strike structure. As a result, I was stripped of my Training duties and back to only being a Health Coach. I decided to work harder and had a successful 1 on 1 meeting with my supervisor, who praised me for my improvement. The next day, despite the praise and recognition of improvement my supervisor told me I was fired after 1 strike because I was not blending well with the culture. Should you choose to still work here, I guarantee that when/if you start there, your supervisor and co-workers will be gone and replaced within 4 months and not for legitimate reasons.