Pros
Pros are that you will be a part of India's leading travel company, that it will look good on your resume There are people who are willing to listen to you to some extent that is when what you are offering is a solution to the problem that they are facing not when its a suggestion or a key factor for improvement. Pay is good compared to competitors Opportunity to be an individual contributor is open.
Cons
No training for anyone that joins - It's always the existing associates training new joiners which is incredibly tough while handling escalations and performing side tasks which often exhausts people. Like how hard is it for a company to give basic training to freshers and what part of the JD requires you to be an trainer. This topic is very frowned upon and when bought up with middle managers they are very dismissive of it - which made working there very uncomfortable. No vision in middle managers - Managers really dont care about what an associate does until there is a mistake and it is always the mistake that overrules the good work. ( lack of accountability - no sense of empathy when it comes to work - they dont care about your work-life-balance lol) Ego clashes - Team leaders take ego clashes to a next level not knowing talking out about the problem helps improving culture but they are too busy bad mouthing or doing counter active actions which always kept the drama going. Raising these concerns about mental exhaustion to founder was truly eye opening because all he said to the team was to work like buffalos instead of working around the problem. This was the eye opening moment for me to reflect and realize that i did not have a future there. In total this could be a bigger rant than a review because the entire management in customer experience department are crazily toxic and that i could write a essay out of this.
