Great benefits, terrible management - Customer Experience Assistant Pierce County Library System Employee Review

Diverse and caring staff with a passion for teen reader engagement.

I am not familiar as I only volunteered here as an unpaid teen volunteer.

Library system has decent benefits and somewhat competitive wages. Coworkers who are not burned out are interesting people to work with. Sometimes staff provide resources, help or information that highly impact the life of a patron.

Abysmal communication from admin and constant changes to service model and procedures. Unpleasant woking conditions at many of the llibrary locations do to low morale, constant change and loss of astronomy at times. All staff float regionally to multiple buildings and some are not fully trained in emergency procedures or relevant local resources. There is little advancement opportunity and staff spend much of their time floating to various work sites to keep the buildings staffed with barley enough people to be open. Some of the library buildings are not taken care of well. Look forward to flooding parking lots, problems with mold, poor HVAC. Some library locations have chronic behavioral issues that must be delt with daily.