They will burn in.... !!!!! - Guest Service Leader Pilot Flying J Employee Review

1.0
4 Apr 2015
Recommend
CEO approval
Business outlook

Pros

Weekly pay. Customers appreciate hard work even tho NO ONE ELSE IN THE COMPANY DOES!

Cons

There aren't enough hours in the day to type the con's. All management above a GSL3 lies. They discriminate EVERYONE. If you run 3rd shift they expect you to burn the building down and rebuild it from scratch but will still talk about you like a dog expect you to stay late off the clock work through your breaks and lunch and will cut hours on your check to hit labor cost (which is a joke). If you work your butt off they expect more... Do nothing and get a promotion! If you take a job at Pilot I suggest you take the check doing as little work as possible and take em for all they are worth - they won't do anything. Nothing is good enough to keep employees from SLANDEROUS accusations anyway. Bottom line you will be a replaceable number and management will throw you under the bus all day everyday to save their own.

Explore other reviews about Pilot Flying J

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Amazing co-workers and leadership in the company.

Cons

Nothing really. I have had a great time at Pilot.

2.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

Cons

The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

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