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Pinnacle Claims Management

Is this your company?

A solid company for customer service experience and a wide range of internal growth opportunities - CCSB Customer Service Representative Pinnacle Claims Management Employee Review

4.0
27 Dec 2021
Recommend
CEO approval
Business outlook

Pros

-Supervisors and HR are very professional and work with you on personal circumstances to find the best outcome, not just whats best for the company. Especially when it comes to PTO and other scheduling concerns to personal issues. -Direct Messaging (through Teams) to nearly any co-worker, supervisor, etc is encouraged increasing company transparency and camaraderie, even for fully remote staff.

Cons

-Issues between different departments/phone lines (ASC and CCSB) would not be properly communicated to each other prior to cross-line solutions or alternate call routes being implemented. This is issue is very infrequent -Calls can run over, so planning events for after your shift and certain shift hours can severely impact work/life balance. Do not set appointments/events within 30-45 min of your shift end in case a call drags itself out

Explore other reviews about Pinnacle Claims Management

5.0
1 Mar 2021
Recommend
CEO approval
Business outlook

Pros

Amazing coworkers and everyone is so friendly!

Cons

Nothing at all. Everything is wonderful!

5.0
7 Dec 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Ability to work on diverse projects. You are not limited by your job title, which makes the work place a dynamic place to be. The president and leadership care about employees and encourage employees to take initiative. I've read some of the negative comments on this site and all I can say is that these must be from one of the non-performers looking to blame leadership for why they are failing. In my experience there, the president provided a positive environment to work in and encouraged employees to make a difference. All I've seen during my tenure there was that they want employees to like their job, contribute by working hard and encouraging a team environment. My reasons for leaving were due to personal needs or I would still be there. The benefits and retirement options they provide are also excellent. The physical work environment is also very good.

Cons

The growth at the company is extensive and they have had difficulty around adequate staffing for some departments. That situation has resulted in a need to work extra hours at different times of the year to meet customer needs. If you don't want to put in the energy and effort to make a difference then this company will not be a good fit for you.

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