frat bro heaven - Customer Success Associate PitchBook Employee Review

1.0
10 Sept 2024
Recommend
CEO approval
Business outlook

Pros

free beer and cold brew on tap

Cons

- fake act like they will support you in developing your career but actually no one wants to see you succeed before you act like a work dog - didn't like it when we discussed our pay between ourselves, were paying our team more than the bd/sdr teams who, objectively, work harder than us. - at the all hands meeting (with the entire company) the CEO made a joke about the MC (who was pregnant) about how "we don't even know who the father is" and everyone laughed....... ? - every team outing was simply going out to drink - culture is almost akin to being part of a frat/sorority if you're into that - senior management of other teams will tattle on you - no work life balance. you're expected to make your quota and do anything you can to make it happen (wake up at 5am/stay up till 3am to make a call across the world) - my internet was down on the one day of the week you get to work from home. my manager didn't believe me. I had to send video and picture proof of me restarting my router, the computer not working, and the construction men working on the telephone poles outside for him to finally believe me. - another work from home day, a customer emailed me and, as I was typing a response, he screenshotted the email and messaged me asking if I was going to respond..... - if it's not obvious already, there was extreme micromanagement - my manager believed a lie from another manager, which resulted in punishment, without clarifying what happened with me. - will not respect you having pronouns other than he/him/she/her - seattle location is filled with top management and "higher ups" who look down on new hires and expect them to work like dogs. sf location is chill though

Explore other reviews about PitchBook

5.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

chill team, not too much work, really nice people

Cons

cliquey and announced a 5 day in person rule after hiring 50% of its company on a hybrid promise

1
avatar
PitchBook Response
2w
Thank you for sharing your experience. We’re glad you had a positive experience with your team and colleagues. We recognize that changes to workplace expectations can be challenging, and we continue to focus on communicating clearly as decisions evolve.
2.0
13 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Solid product, talented peers, and meaningful exposure to the private markets. You can build useful skills in account management and other customer-facing roles. Many individual contributors are smart, capable, and supportive of one another.

Cons

The biggest risk here is not the product or the day-to-day work - it is leadership. In some offices and teams, senior leaders create an environment where trust is low, expectations are inconsistent, and favoritism or perception can matter more than performance. Instead of clear direction and constructive support, employees are often left dealing with shifting standards, mixed messages, and a culture where appearances matter too much. Basic respect is not always there, and some leaders rely on intimidation rather than good management. Speaking up, asking questions, or challenging something professionally does not always help and can sometimes work against you. This is especially hard on strong performers. Taking on more usually leads to more pressure, not more support or recognition. Once leadership forms a negative view of someone, it can be difficult to change, even when that person is delivering results. Over time, the environment can feel political, discouraging, and draining. The result is predictable: burnout, disengagement, and avoidable turnover. A number of talented people have left not because they were incapable, but because the leadership culture made the job unsustainable.

9
avatar
PitchBook Response
2mo
Thank you for the candid feedback. We’re glad you value the product and your peers. We take concerns about leadership consistency and trust very seriously. Creating clear expectations, fair management, and respectful leadership is an ongoing focus for us. I encourage you to reach out to your executive team leader or HR leadership so we can discuss your concerns directly.
See reviews by: Helpful|Rating|Date|All