A Shell of its Former Self - Anonymous employee PlanSource Employee Review

Unfortunately, when you got beyond that level (and even on that same managerial level in different divisions/departments) things fell apart. Leadership is hypocritical and either obfuscated our true financial health or just kept all the profits to themselves while shrugging and saying “welp, we didn’t do well enough to make sure you guys get your promised bonuses too sorry about that gotta take care of us first lolol”. My Director seemed petty and arrogant at their best and willfully malicious at their worst. Other senior leadership openly mocked the work of team members in team-wide chat rooms for what they thought was an incorrect setup when it was built to the client’s requests/specifications. That same senior leader had a habit of aggressively and erroneously asserting they knew the correct process and procedures without consulting subject matter experts or even being with the company very long because “that’s how (their previous company) did it”. Once we get to the C-Suite level, it has that feel that no one is actually doing anything but patting each other on the back for what they think is a good job. Town Halls are lip services rife with acronyms and buzzwords that the actual ground level employees care nothing about. The CEO likes to wax poetic in football metaphors while riding the coattails of his past success all while he just lines the Board’s and parent company’s pockets while he preps it for a sale. Here’s an analogy he can follow: PlanSource used to be like the New England Patriots dynasty, where it was near, if not THE top of its class year in and year out. Now it’s more akin to the Dallas Cowboys, pounding its chest and bloviating over wins that happened 30 years ago while deluding themselves that any shred of relevancy still exists. Our old CEO was humble, had vision, encouraged diversity, encouraged employee well-being and flexibility, and knew that a successful company started with successful and taken-care-of employees. Now, employees are treated as a means to an end; a class that is ground into dust with overwork, zero support, and ultimately cast aside when they physically/emotionally cannot endure any more. It is truly disappointing to see what this place has turned into, especially since I was one of the very few who remembered what it was and how good it used to be.