Absolutely Love It - Customer Success Manager (CSM) Planhat Employee Review

Amazing product, team and leadership. High standards throughout, get ready to work hard and be challenged but also to LEARN. They are pushing the envelope on what it means to be a CSM and you will develop a ton working on this team.

You're expected to do what it takes to get the job done, that means it's not a 9-5, if that's what you want you should look elsewhere. Not a good fit for everyone.

People are great and the product is a market-leader. Company does a better job than most at offering flexibility

Focus is heavily on the sales and customer success orgs, while the tech org is unstructured and disorganized. Leadership claims it's to improve fluidity but in my experience it resulted in a lack of domain ownership and inefficiency in building and supporting the product. Ideas can come top-down or bottom-up, but promoting ideas and pieces of work intent becomes a bit of a political game. There is little care for analytically-driven decision-making, everything is based on gut feel and qualitative feedback - that's not inherently bad, but this is not the org to work in if you like to make product development decisions and measure success on quantifiable criteria Lastly, title changes and comp increases are discussed more than delivered unless you are in the sales / CS org