Pros
Good exposure to multiple teams including development, testing, BA, implementation, and DevOps
Opportunity to work on real-time production issues and enhancements
Strong learning curve in handling customer-centric support and technical challenges
Supportive teammates and collaborative work environment
Hands-on experience with multiple technologies and tools
Cons
Requirements and priorities sometimes change frequently, leading to rework
Occasional tight deadlines and last-minute escalations
Communication gaps between teams can cause delays
Work-life balance can be impacted during critical releases
Processes can be improved for better clarity and efficiency