There's too much work for too litte pay. - Server/Line Server Pollo Tropical Employee Review

1.0
15 Jun 2016
Recommend
CEO approval
Business outlook

Pros

- Your family gets a 50% discount when you're on duty, and 25% when off duty. - Employees get free unlimited access to all drinks in the drink fountains. - They have great food

Cons

- Unprofessional and very disrespectful co-workers - One of their managers where I worked is quite young and behaves that way to everyone. She's frequently getting in trouble with higher-ups. - High expectations when serving in a large dining room alone as a server(you'd have to clean tables and floors , serve food, help guests, clean the bathrooms, restock sauces and endless tasks at the same time). If not everything is managed by yourself, they will be quite dissapointed and judgemental. - They have "No-tipping" signs on the walls. Although you're paid normal hourly wages, customers should be able to pay whatever they want. - Poor training, with miscommunication and derogatory comments made based on your confusion. - Low staff most of the time

Explore other reviews about Pollo Tropical

5.0
28 Jan 2026
Recommend
CEO approval
Business outlook

Pros

great place to work. so sad the clifton location closed down

Cons

no cons that i can think of

1.0
11 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Free Meal Half off meal for family

Cons

Over Worked Under staffed Non English speaking workers Only hires their own kind Inconsistent Rules only apply to some

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