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Portland General Electric

Engaged employer

Good Company to Work For - Customer Service Representative Portland General Electric Employee Review

4.0
14 Feb 2019
Recommend
CEO approval
Business outlook

Pros

-Good pay. -Decent benefits. 401k plan offers two to one contributions. -Comprehensive paid training that gets you ready for the job. -Generally pleasant, caring coworkers that work on diversity projects and care about company culture.

Cons

-Poor life work balance. -Stressful job that isn't rewarding. -Little opportunity to move up unless you're formally educated or meet unrealistic quotas. -Micromanagement and office politics that get in the way of productivity. Lots of arbitrary rules and expectations that prevent delivering good customer service. -Little schedule flexibility. Good luck trying to get a second job, raise a kid, go on vacation or take classes. Seems hypocritical that they want you to move up in the company, but won't let you work on your degree to be better prepared for another position.

Explore other reviews about Portland General Electric

5.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great place to build a career. There are strong opportunities for internal movement and development, and leadership genuinely seems to care about employees and the culture. The benefits are excellent, particularly the retirement and 401(k) programs. Like any publicly traded company, there is a focus on performance, accountability, and delivering results, so if you’ve worked in an environment that reports earnings and manages to shareholder expectations, you’ll find the pace and expectations familiar. Overall, a purpose-driven organization with meaningful work and good people.

Cons

- company in transition -communication noise

2
2.0
24 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The benefits at PGE are wonderful. 401k Match, a healthy amount of PTO, health support, and the pay is top notch.

Cons

There is a toxic culture being spread in Human Resources right now. There is a lack of fairness and trust being displayed by senior leadership. Most don't feel trusted to do their jobs as they constantly feel watched and monitored. There is a view of favoritism happening and it's noticed by many, observing the lack of flexibility around work life balance, hours and child/elder care responsibilities. There are many out on a leave of absence due to these stressors affecting people who were once healthy excited workers. You can see on their faces how people's health is taking a toll. SLT talks about how your mental and physical health is important, but it feels more like a liability. And in the end, there are overall feelings of if you leave, it's totally okay because they'll just replace you with someone they know. And they don't seem to care.

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