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Premium Retail Services

Part of Acosta Group

Engaged employer

No responses. Can't get paid. - Demonstrator Premium Retail Services Employee Review

1.0
28 Nov 2012
Recommend
CEO approval
Business outlook

Pros

It's Easy to get hired.

Cons

Getting paid by these folks takes complaints to the state labor board. You can't get them to say how you are getting paid. They take 11-14 days to pay you, then pay on a debit card which takes an additional 72 hours to transfer the money to your bank. Nice interest on our money! Emails and phone calls get no response. You have to submit your hours that day. Then you go online to affirm you worked those hours, but they are wrong or don't appear on line. You can't reach anyone to get information. Errors are commonplace. They blame you for their errors. It takes 30 days just to get your pay card, so you won't get paid for a month. Then it takes longer to get your money for your first job. They pay in weird time periods that don't match "weeks," so it's nearly impossible to check for overtime and verify if they adhere to overtime laws. That's especially true as they won't give pay stubs or even provide access to payroll records so you can check. As with any agency, they charge more than they pay, which is how they make their profit. But two weeks for you to get paid for your work means they get interest on the thousands of employees, while those employees (typically minimum wage) can't get paid. Oh, the debit card that they pay you has a charge for almost every transaction. Unless you have a sheet and are tracking your balance, which bank, which atm, which merchant and how they ring up your transaction, you can end up with all sorts of fees getting access to your pay. Just one more way to get them money. They save by not mailing a paycheck and the debit card company makes tons of money by minimum wage people trying to pay for groceries who don't know how much money is coming in when. Yeah, they have time to constantly check if the two week delay has given them their pittance and how much was taken out as they get no notification as to when it might have been deposited and what fees are being taken out. Geez, what a great business model. You get to make money on your own employees!

Explore other reviews about Premium Retail Services

5.0
17 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Made my own schedule every week.

Cons

Management wasn’t super helpful all the time.

avatar
Premium Retail Services Response
3mo
Thank you for your review. We’re glad to hear you valued the flexibility and independence of the role. We also appreciate your honest feedback regarding management support. We’re always working to improve communication and ensure our employees feel supported in their roles.
2.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

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