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Premium Retail Services

Part of Acosta Group

Engaged employer

Horrific experience - - Management Premium Retail Services Employee Review

1.0
13 Sept 2013
Recommend
CEO approval
Business outlook

Pros

Senior Management is great getting new business. It's amazing how many clients PRS has.

Cons

Dealing with senior management has been the worst experience of my career. A specific individual, with behavior bordering on megalomania, communicates by yelling and feels no compunction humiliating her subordinates in front of coworkers. Unfortunately, the bad management (lack of communication, micromanagement, unclear expectations, and intimidation) trickles down throughout the rest of the middle managers, affecting morale and performance. There is a lot of stress among the middle managers as they are held accountable for what senior management has promised the client, without having the infrastructure to fulfill the promises.

Explore other reviews about Premium Retail Services

5.0
17 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Made my own schedule every week.

Cons

Management wasn’t super helpful all the time.

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Premium Retail Services Response
3mo
Thank you for your review. We’re glad to hear you valued the flexibility and independence of the role. We also appreciate your honest feedback regarding management support. We’re always working to improve communication and ensure our employees feel supported in their roles.
2.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

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