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Premium Retail Services

Part of Acosta Group

Engaged employer

Unexpectedly disappointing - Pet Ambassador and Merch Representative Premium Retail Services Employee Review

2.0
29 Jul 2014
Recommend
CEO approval
Business outlook

Pros

Online reporting, local work, creating your own schedule (kinda sort of) and working at your own pace are the only pros I can think of.

Cons

Certain job pay, payment method, costs incurred to perform work. These add up quick and when weighed and measured is a big negative. You get paid on a debit card which costs money when you try to withdraw cash, even at a supposed select atms which were from the card company website that were supposed to be fee free. Debit purchases are free but I prefer cash or the money in my bank account. You can do a bank transfer but that takes even longer, 3-4 days longer because payday is on a Friday. Once an atm shorted me by $150 and it took both banks (bank whose atm it was and the pay card) it took two weeks to recoup the $150. I worked as pet ambassador and then the merchandising side. The pet ambassador work paid much better than the merchandising but the hours eventually tapered off. The cost of gas, wear and tear on my vehicle made the pet ambassador work unfeasible. The merchandising side pays less and has about the same amount hours but was local. However I found that costs which included the pay card, gas and the time to prep for the actual work which is not really included in the pay (this last someone might disagree saying they compensate for paper used and photos ect but $1.50 doesn't cover it) were the main reasons why I left the company. Once you take account of the time put into the work, the prep time before hand, cost of gas, fees from your pay card and then the actual pay, any sensible person would determine you are breaking even or profited maybe $40 for 16 to 20 hours of work and online reporting.

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Premium Retail Services Response
11y
Thank you for sharing your thoughts with us. Obviously, we wish your experience with Premium had not been one you consider disappointing. We do appreciate your candor and want you to understand that these comments are regularly shared with senior management.

Explore other reviews about Premium Retail Services

5.0
17 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Made my own schedule every week.

Cons

Management wasn’t super helpful all the time.

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Premium Retail Services Response
3mo
Thank you for your review. We’re glad to hear you valued the flexibility and independence of the role. We also appreciate your honest feedback regarding management support. We’re always working to improve communication and ensure our employees feel supported in their roles.
2.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

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