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Progressive Insurance

Engaged employer

Strong company culture but inconsistent leadership quality - Senior Process Manager Progressive Insurance Employee Review

2.0
8 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Strong, stable company with a clear operating model — you know how things are supposed to work. Competitive benefits, bonus structure, and overall financial consistency. Flexibility in how and where you work, depending on the role. Opportunities to build a long-term career if you can navigate the organization effectively. Talented colleagues and cross-functional partners who care about doing good work.

Cons

Leadership quality is inconsistent, and your experience is highly dependent on who you report to. High performers are often relied on heavily without corresponding recognition or support. Decision-making can be political, with credit and visibility not always aligned to actual contribution. Communication and alignment break down at higher levels, creating unnecessary friction. Innovation and strategic work can be constrained by legacy thinking and internal dynamics. Psychological safety is not consistent across teams, particularly when challenging leadership or the status quo.

Explore other reviews about Progressive Insurance

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is decent

Cons

Management can be overbearing with the micromanagement

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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