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Progressive Insurance

Engaged employer

Great culture! - Claims Adjuster Trainee Progressive Insurance Employee Review

5.0
12 Jul 2016
Recommend
CEO approval
Business outlook

Pros

I was a claims adjuster trainee at Progressive. I have to say, the managers really show that they care about you and value you as an employee. The employees are hardworking, helpful, supportive, and do their best for both the insured and claimant. The benefits are very generous, and the pay is above average for the industry. Progressive promotes a positive work environment, and has high ethical standards. Unfortunately, due to severe anxiety that I'm in intensive treatment for now, I left after about two and a half months. If it wasn't for my anxiety disorder, I would have stayed with this company for a very long time. I feel sad that I'm not still there.

Cons

I can't really think of any cons, as long as you are a hard worker and truly enjoy helping people, even in tough situations such as a car accident.

Explore other reviews about Progressive Insurance

5.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance, upper management does a good job of making you feel valued.

Cons

Projects can move a bit on the slower side.

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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