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Progressive Insurance

Engaged employer

Horrible place to work - Anonymous employee Progressive Insurance Employee Review

1.0
20 Apr 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Gain share (that's all they preach) and benefits.

Cons

I left on very good terms but..... They are Immoral, have no integrity, no work life balance, Horrible training or lack of!! Revolving door, that's why they are ALWAYS hiring! Very stressful. They put profit first and foremost over any employee that is not an executive! Shift bids, so if you don't go above and beyond every single time, you will have to work a shift that you hate and cannot work. They claim that they want you to be successful but won't provide you with the resources that you need. Constantly changing department managers. All of the "veteran" employees I've spoken with are just there because they are close to retiring or need the benefits or holding on until they find something else. I could go on and on about this company. They talk the good talk but cannot or will not back it up. I highly do NOT RECOMMEND working here.

Explore other reviews about Progressive Insurance

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is decent

Cons

Management can be overbearing with the micromanagement

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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