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Progressive Insurance

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Be prepared for being a worker bee - Claims Adjuster Progressive Insurance Employee Review

2.0
12 Aug 2015
Recommend
CEO approval
Business outlook

Pros

Coworkers attempt to make it a better place to work...

Cons

But it's not. Pay is low, they keep bad supervisors around, lazy ones who can't handle their own stuff and push it into you. On top of the endless claims, your voicemails, incoming calls, answering calls for the ENTIRE state, and answering the front door because the receptionist sucks. Yes you will be pounding your head against anything because management doesn't care. They act like they do, but it's all fake and they say things to your face to keep your working like a worker bee. And they want requests for holiday time off in February... Seriously? When we just got done with winter break....kinda ridiculous. Very corporate and everyone is trying to find a way out to something better including me. Once their gone, they feel freedom. We HAVE to lie and say work environment is great, otherwise our performance review would be not meets. No such thing as stress free time off esp when management says "they will handle their claims when they get back" and you come back to stress!

Explore other reviews about Progressive Insurance

5.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Strong Leadership Consistent Strategy People Oriented Culture

Cons

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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