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Project Angel Heart

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Helping people overshadowed by toxic environment - Client Service Assistant Project Angel Heart Employee Review

1.0
2 Apr 2026
Recommend
CEO approval
Business outlook

Pros

You get to help people in need.

Cons

Toxic work environment. Especially in the client services department. You do get to help people, but unfortunately a big part of this job was being told to cancel people's services (meaning deny sick people lifesaving food)... Pay was poor as well.

Explore other reviews about Project Angel Heart

5.0
2 Jun 2023
Recommend
CEO approval
Business outlook

Pros

Pay is competitive and schedules address pretty flexible including some work from home flexibilities. Team is fun to work with and mission is really important.

Cons

Promotion opportunities are limited and location isn’t always the best.

3.0
14 Sept 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Project Angel Heart is a positive, upbeat organization with a compassionate support staff. The office is also warm, modern and comfortable. I was always impressed by how efficiently they run they program, and how every cent is accounted for. They are an excellent example of an ethical nonprofit that makes a huge impact.

Cons

Very poor work-life balance. A 40-hour work week is considered the bare minimum and mandatory evening and weekend events are common. Plus, on top of your regular job duties you're frequently expected to volunteer and donate a portion of your pay back to the organization. Sure, these things are optional, however there is constant pressure to do so and you are called out when you don't. For me, it felt like whatever you give to them is never enough, so witnessing burnout and turnover was common. Another con is Project Angel Heart uses peer reviews. What your coworkers think of you has a huge impact on your standing in the organization regardless if they understand your role or responsibilities. As a result, I personally found them subjective and biased. Overall it seemed like the employees who were more "visible" aka worked the most hours (often to their detriment), were favored over those who kept their head down and left work on time.

3
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