Great place to work - Customer Success Manager (CSM) Property Meld Employee Review

- genuine support from leadership - great medical benefits - generous ramping up period in first 90 days - clear culture expectations and company mentality - excellent opportunities for career advancement - team members are given a lot of autonomy in their roles - personal and professional growth are intertwined - compensation is transparent and consistent - even sales quota shifts are communicated effectively

Most roles must be in office in Rapid City, SD, leaving little room for those who thrive in remote roles. While leadership has their stance on in office vs remote work, the reality is that a growing tech company that doesn't have a presence in any major American metropolitan areas and mandates nearly all staff to work in office is missing growth opportunities both internally and externally.

There are many fun, intelligent, talented, and genuinely good people here who care about what they do.

The product operates in a very challenging market. Property management platforms and large property management companies are rolling out their own maintenance modules so there’s a lot of competitive pressure... It was difficult to sell and retain customers making it an unstable opportunity. In that context, it’s somewhat understandable that leadership sets the bar high and continued to cycle through people in search of the formula that will drive profitability and prove long-term value. Significant effort goes into impressing property management companies, understandably, since they’re the paying customers, but identity and relationships became too anchored there making it appear that leadership was more passionate about overall real estate, property management culture vs maintenance expertise.