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      RUN AWAY if you want any life outside work - Disability Claims Case Manager Prudential Employee Review

      2.0
      12 Sept 2019
      Disability claims case manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work option. Good retirement options

      Cons

      Terrible processes resulting in multiple steps to complete tasks causing need for excessive OT. No life. Feel like a slave. Terrible training program. Mass favoritism for promotions. Feel good projects unrelated to your job forced down your throat required for your performance reviews. Complete lack of concern for employees health or work life balance, especially salaried employees. salary not the level of other companies for same position especially with excessive OT required because of "PRU" excessive processes. End up working your life away for almost minimum wage at higher level positions. Results in a constant revolving door of employees.

      avatar
      Prudential Response
      6y
      We regret that your time at Prudential was not what you expected. We are genuinely interested in learning more about what led you to form this opinion of the program and management. Please contact our Global Business Ethics & Integrity help line at 1-800-752-7024 or online at tnwgrc.com/Prudential.

      Explore other reviews about Prudential

      5.0
      11 Jun 2026
      Senior investment associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Work life balance okay and the comp is not bad

      Cons

      Little small org changes here and there all the time.

      1.0
      16 Jun 2026
      Financial service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      They take you to lunch on your first day. Hybrid 2 days in the office, but I'm sure that will increase. The benefits & pay.

      Cons

      No training at all. You learn by failed case work and what other coworkers tell you. They expect you to do case work you have never processed before. If you fail too many cases, they put it against you and say your quality is bad. Train normally and the quality wouldn't be bad. If you continue to do "bad", they will just put you on phone calls every day to help rude and mean old people. Upwards of 40+ calls daily. They also don't put everyone on phones even though they say being on phones is an essential part of the job. They pick and choose their favorites to do casework and put everyone else on phones daily. Managers are useless and just sit in meetings all day and don't offer help, training, or guidance. Managers also provide snobby remarks when asking for clarification or help and answer back as if you are the dumbest person in the room and act as if you should already know the answer.

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