NOT WHAT THEY PROMISED - Medicare Sales Agent Prudential Employee Review

1.0
24 Oct 2023
Recommend
CEO approval
Business outlook

Pros

Work from home, pays for licensing, provides laptop, and people are nice virtually on your team.

Cons

This company isn’t legitimate in what they promise, they mislead the employees and the customers. Shoppers think they’re calling for food benefits, or free cash, not a Medicare plan. You’re dealing with the poorest and most vulnerable people. I call this place elder abuse because the seniors are abusing me on the phone. Most of these people are NOT looking for Medicare plans, they’re looking for food flex card benefits or cash. The inbound calls have limits, half the people hang up or just rude. Then there’s a new 48 hour rule where the shopper has to call you right back or you have to wait 48 hours to call them. It’s the most micromanaged, and scam like sakes job I ever had. They are a rip off for all the work you have to do. If you need something, take it until you can find something else but it’s a fake place as far as the opportunity they promised.

Explore other reviews about Prudential

5.0
21 Jan 2026
Anonymous intern
Recommend
CEO approval
Business outlook

Pros

Great co-workers and leaders, good work life balance

Cons

Requires deep understanding of compliance and terms of the finance industry; requires high level of ambiguity navigation

5.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The culture and the way Pru treats it's employees is wonderful. They vet their hires thorougly, so you rarely find anyone that is not terrific in their role. Their benefits are also great.

Cons

Current AI adaptation has sent the tech side of the organization into a bit of a spin, as it has in almost all organizations. Due to that, some reorganization have been occurring, and many very talented leaders have been laid off. But the focus remains on the customer always, and no doubt these changes will level off soon.

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