Worst job I've ever had - Medicare Sales Agent Prudential Employee Review

1.0
30 Oct 2023
Recommend
CEO approval
Business outlook

Pros

Remote job. Good amount of PTO that you can never take. Almost impossible to get fired from.

Cons

This is the most unethical company I've ever worked for. I felt like I was working in a scam call center. They advertise free grocery cards and social security stimulus checks to get seniors to call in and when they say that's what they are looking for, we were supposed to tell them "sure, I can help you with that ", when there really is no such thing. When I would try to tell my manager that i didn't sell someone a plan because they were already in a five star plan, I was told that it wasn't up to me to decide what's best for them and to just give them a plan. Um, what? Isn't an insurance agent the expert and should know what's best for the customer? I hardly sold anything because I would tell the customers the truth. This, of course, put me in the lowest tier so my commission percentage was 0%. Basically anything I sold for that month would be for free. I quit without even having another job lined up, I hated this place that much.

Explore other reviews about Prudential

5.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The culture and the way Pru treats it's employees is wonderful. They vet their hires thorougly, so you rarely find anyone that is not terrific in their role. Their benefits are also great.

Cons

Current AI adaptation has sent the tech side of the organization into a bit of a spin, as it has in almost all organizations. Due to that, some reorganization have been occurring, and many very talented leaders have been laid off. But the focus remains on the customer always, and no doubt these changes will level off soon.

2.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Competitive compensation and solid benefits package. The company offers good resources, strong brand recognition, and opportunities to work with talented colleagues across the organization.

Cons

Frequent reorganizations and ongoing restructuring can create uncertainty and make it difficult to maintain momentum. Decision-making is often influenced by the company’s “Pru Polite” culture, which can discourage candid feedback and constructive debate. Advancement and opportunities can at times feel driven more by relationships and favoritism than by performance and merit. Collaboration across teams is inconsistent, and silos can make it challenging to work effectively toward shared goals.

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