7 Mar 2016
Prudential Response
10yWe value feedback we receive here on Glassdoor, including yours. Feel free to email us at staffing@prudential.com if you’d like to discuss this further.
Explore other reviews about Prudential
5.0
11 Jun 2026
Current employee, more than 5 years
Newark, NJ
Recommend
CEO approval
Business outlook
Pros
Work life balance okay and the comp is not bad
Cons
Little small org changes here and there all the time.
1.0
16 Jun 2026
Former employee, less than 1 year
Thousand Oaks, CA
Recommend
CEO approval
Business outlook
Pros
They take you to lunch on your first day. Hybrid 2 days in the office, but I'm sure that will increase. The benefits & pay.
Cons
No training at all. You learn by failed case work and what other coworkers tell you. They expect you to do case work you have never processed before. If you fail too many cases, they put it against you and say your quality is bad. Train normally and the quality wouldn't be bad. If you continue to do "bad", they will just put you on phone calls every day to help rude and mean old people. Upwards of 40+ calls daily. They also don't put everyone on phones even though they say being on phones is an essential part of the job. They pick and choose their favorites to do casework and put everyone else on phones daily. Managers are useless and just sit in meetings all day and don't offer help, training, or guidance. Managers also provide snobby remarks when asking for clarification or help and answer back as if you are the dumbest person in the room and act as if you should already know the answer.