If corporate cared, it would be a great company - Call Center Representative Public Storage Employee Review

2.0
25 Jan 2024
Recommend
CEO approval
Business outlook

Pros

Flexible hours, opportunity for Voluntary Time Off. Bonus.

Cons

Where do I start? They have minute metrics and oversight on everything a call center agent is supposed to, then hamstring us in the ability to do our job properly when Property Managers are never there to help customers paying cash, to assist customers in finding the right size etc. I've have customers call just to vent about rats, water damage etc to items just to get the run around from corporate. We have "online price matching" which is a joke, because the prices simply don't match. Our systems are down 20% (approximately) of the time allowing us to fail making a transaction...which is how we get our bonus. I hear the pay is $13 an hour for PMs. What kind of quality do you really expect when you can get better pay and benefits at Starbucks. I can go further, but I'll stop right there.

Explore other reviews about Public Storage

5.0
28 Jun 2026
Recommend
CEO approval
Business outlook

Pros

This company has the true definition of team work

Cons

I didn't get hired sooner.

5.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Public Storage is a great place to work and grow your career. I’m surrounded by talented leaders who are supportive, knowledgeable, and genuinely invested in developing their teams. The company has a strong culture of accountability, collaboration, and continuous improvement, which creates an environment where employees can succeed and make an impact. What excites me most is that Public Storage is in a significant growth phase. It’s an energizing time to be part of the organization, with opportunities to contribute to meaningful initiatives, take on new challenges, and help shape the future of the business. The company continues to invest in its people, processes, and growth strategy, making it an excellent place for those who are looking to develop professionally while being part of a winning team. If you’re looking for a company with strong leadership, career advancement opportunities, and a clear vision for the future, Public Storage is a fantastic place to be.

Cons

Cons: As Public Storage continues to grow, the pace of the business can be very fast. There are often multiple initiatives, priorities, and opportunities happening simultaneously, which requires strong organizational skills and the ability to adapt quickly. Success in this environment depends on being able to effectively prioritize, manage competing demands, and stay focused on the highest-impact work. While the pace can be challenging at times, it also creates tremendous opportunities for growth, learning, and career development.

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