Pros
Work from home benefits, health insurance, co workers
Cons
When I started working here the company culture was amazing. Team leaders were professional, accommodating and very good at their jobs. The Irish management team were all very helpful and understanding. The work was at times monotonous but was generally a great starter job, the training was good with lots of opportunities to learn even if opportunities for career progression was limited. Then, things began to shift, there was interference from higher management which led to increased stress, the undermining of very talented employees and a decrease in communication. Volume of work increased and the decisions of US management threw analysts under the bus with promises made to clients that could not be kept. US Management had no intention of taking any accountability, and did not understand the limitations of the service the company was offering. This lead to a decrease in quality. Targets were placed above good processes and fair treatment of employees. The writing was on the wall with the implementation of AI and moving many client accounts to India, so I left the company. Many Irish employees have since been made redundant and the loss of knowledge, talent and genuine care will be a disaster for this company