Customer Service Staff - Customer Service Staff Publix Employee Review

2.0
3 Aug 2018
Recommend
CEO approval
Business outlook

Pros

-If you have the right management, you can really see teamwork take action. -Some customers are super nice -Gave two stars for the very few managers I had who were actually decent.

Cons

-If your managers don't like you, you might as well find a new job. -I would come in early, stay late, close one night and open the next, never had any complaints (basically did my job better than most) and got some of the lowest raises in the store. -Managers could be standing directly next to you while you're being sexually harassed (which is quite common) and do nothing to help you. -No kind of discount. They'll give you a coupon once a quarter, but it's usually for like a free yogurt or something. -DONATIONS. If the store doesn't meet its daily goal for charity donations, employees have to pitch in. Management would get reimbursed for their contributions (no surprise), but not part-time employees. Same goes with focus items, if we have to sell a certain amount of an item on sale and we haven't sold enough, we have to buy it. -In essence, forced to donate to United Way out of your paycheck each week. -You could be a bagger and end up doing janitorial work, you could be a cashier and end up bagging, Customer Service Staff is almost always bagging/cashiering. If you promote someone to a position, give them the opportunity to actually work in that position. -False reputation as a "great place to work" and gives off this pretentious notion that no one (no matter their position) is above doing anything- I never saw a manager get carts or clean a bathroom. - VERY inconsistent hours

Explore other reviews about Publix

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

You can buy stock after one year

Cons

Having to deal with rude customers

3.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

Amazing 401K, free stock after one year of employment, health insurance is very good for part-time employees if only getting it for yourself, management always approves time off requests, hours are always available, will work around school schedules, tuition reimbursement program, will reimburse you for gas for work-related expenses as needed and will put you in a hotel as needed for work-related reasons that are more than 50 miles from your home.

Cons

Not every store is the same, some stores are run better than others, some managers look down upon people with disabilities, and some see people with disabilities the same as someone without disabilities, they are very big about favoritism, you have to work a lot to earn a vacation, the company does not give out sick time and full-time gets the most benefits and is next to impossible to get full-time. Also, you practically have to be a former employee with a clean record or related in some way to a current employee to get a job with the company though Kentucky Publix's don't quite function that way.

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