Not impressed - Trauma Abstractor Q-Centrix Employee Review

Thank you for your feedback! I joined in late June and realized that we missed a response. I’m happy to say that we have made progress since then. It’s great to hear that our work-from-home set up was a good benefit during your stay at Q-Centrix. We follow NTDB guidelines, however, we do come across situations in which clients require us to collect elements in a certain way. As a trusted partner, we abide by their requirements, as it is their protected and sensitive data. We also do our best to educate our clients about why we feel the data should be collected per NTDB, and then document that in writing. In terms of coding, you are correct – abstractors don’t code for billing – and we instruct our abstractors to never pull codes from medical records as part of our best practice. Q-Centrix cares about every employee’s experience and are currently working on continuously improving onboarding and training support. These types of reviews really help us zone in on process and experience improvement opportunities. Thank you for taking the time to leave a review, and we apologize for not responding in a timely manner. We wish you the best in your future endeavors. Beth Hayden Chief People Officer