QAC - Not sure what's worse, the HR or the punchline... - Anonymous employee QA Employee Review

We appreciate your feedback, and assure you that we do take your comments seriously. It is an unusual response time frame you mention from our HR department (we respond to all queries within 48 hours), but appreciate this must have been frustrating for you. We would however always advise that you call using the direct number provided for a quicker response rate and to discuss any issues with one of our specialists who are always on hand. Although we do have a formal review and development process which is led by line managers, we do encourage all staff to take a proactive approach too; highlighting the opportunities you would like to take up and how you would like to progress within the business so that they can support you in this and put a plan in place. Regarding the training fee, the business makes a significant investment in those who join, allowing you to become qualified and ready to work onsite at high profile clients in a timeframe which would not be possible outside of this programme. As we are sure you can appreciate, to provide this to you we do require those on the programme to commit to QA for a period of time. This is by no means a leaving fee and we do make the details of this clear at point of offer. We appreciate the time you have taken to provide your feedback to us, and we hope our comments offer some reassurance. We wish you the best of luck in your career.