Customer support - Repair Quadient Employee Review

No real training. They teach you to navigate the systems, then throw you on the phones with no clue. You are then graded on your calls just like someone who knows the job. If you make a mistake on a call, they pull that call, to grade you on. It isn't random. Seniority is not considered. Shifts are based on call quality. Or so they tell you. They do what they want. The managers speak thru both sides of their mouth. They promise things, then blame needs of the business when they cannot fulfill. This is often. They smile and are friendly, you just cannot trust them.