Managers Chasing KPIs - Field Service Engineer Quadient Employee Review

Thank you for sharing your thoughts with us. We value all feedback and are always looking to improve our work culture for our employees. KPI's are a critical tool we use to measure performance of our teams. Specifically, we use them to identify areas in which we can improve. It ensures we maintain our World Class customer service goals. Regarding the Field Service Career Path: we've just completed an exercise that considers the whole career trajectory of a Field Services Technician, outlining the process for promotion and skill sets required for promotion. This work is currently under review and should be released soon for implementation. Should you have any other thoughts around this topic, please feel free to reach out to us at: employeeexperience@quadient.com.