Bad Management - Customer Service Representative Quadient Employee Review

1.0
16 Oct 2023
Recommend
CEO approval
Business outlook

Pros

Only pro is that it is remote

Cons

This is for the customer service call center. I had a really poor experience where management will verbally degrade you. Shocked as how these people are in management. They also have a very strict day off/call out policy they do not mention before you get hired. Training was bad, our trainer went over everything extremely fast where I questioned if she was even concerned if new hires were retaining the information or if she just wanted to barrel through it all. Overall management and older employees here are very immature and the work work environment felt very unhealthy.

avatar
Quadient Response
2y
We're sorry to hear about your negative experience at the customer service call center. It's important for employees to feel valued and supported in their workplace. We continually strive to improve our processes including training for new hires and your feedback is valuable.

Explore other reviews about Quadient

5.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits and great people.

Cons

Really big company so there are a lot of hoops to jump through if you want to get anything accomplished.

avatar
Quadient Response
1w
Thank you for your feedback! We value hearing from employees and use these insights to keep improving how we work together.
3.0
10 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Lots of great people. Good long term vision. Strong product offering.

Cons

The mailing industry is declining. The company is pivoting to software, but is caught between short term revenue generation and long term profitability. Unfortunately, widespread layoffs of longtime employees in key positions has weakened the company culture and morale.

See reviews by: Helpful|Rating|Date|All