RAC

Fast-paced, excellent leadership & brilliant colleagues - Head of Customer Journey RAC Employee Review

5.0

28 Feb 2026

Recommend

CEO approval

Business outlook

Pros

The RAC offers a clear and focused strategic direction from its leadership team, which has helped the organisation deliver consistent year‑on‑year growth. Pay is fair, and the annual bonus recognises the hard work and commitment employees put in. The culture is genuinely welcoming, supported by passionate colleagues who make the company a great place to work. It’s a fast‑paced environment with plenty of opportunities to learn, develop, and contribute. As a heritage brand with a long-standing reputation, it’s an organisation I’m proud to be part of.

Cons

While there are additional employee benefits available, some of the caps are relatively low, and the employer pension contribution could be more competitive. The consistently fast‑paced environment, although energising, can feel exhausting during peak periods. The business is also run very lean, which drives efficiency but can add to this pressure at times.

RAC Response

2mo

Thank you for sharing your feedback, and for your incredible commitment over the past decade. We’re really pleased to hear that you value our strategic direction, feel supported by your colleagues, and are proud to be part of the RAC. We also appreciate your honest comments about the pace of work, clarity of targets, and areas of our benefits package where we can strengthen what we offer. These are important points, and your feedback will help inform ongoing reviews across workload planning, performance expectations and our broader reward proposition.

Fast-paced, excellent leadership & brilliant colleagues - Head of Customer Journey RAC Employee Review

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