15 Mar 2026
RAC Response
2moThank you for sharing your feedback, and for the many years you spent with the RAC.
It’s good to hear that you valued the benefits and support during your time with us.
We also appreciate your comments around sales expectations. While recommending relevant products and services is part of supporting our members, it should always sit alongside delivering safe, timely and high‑quality roadside assistance.
Our brand values remain at the heart of everything we do, and they continue to guide how we support our members and our colleagues. Your points about investing in skilled people, strong training and consistently getting to members quickly are important, and we’re committed to strengthening these areas - with some great advancements underway within patrol really soon!
Thank you again for your feedback and for the contribution you made during your time with the RAC.