Disorganized operations - IT Cloud Operations Manager RBRO Solutions Employee Review

Really good group of people.

Upper Management was really behind in planning for Cloud migration and updating their custom tools. AI was not introduced in their vocabulary even less in their planning. Misjudged the impact of iManage changes to their reseller network. Previous ownership left the new ownership in a lurch.

Great camaraderie within the Professional Services team — strong teamwork and willingness to help each other out. Solid onboarding and training helped build confidence early on. Team lead worked closely with the project manager, offering support and structure on key projects. Company organized occasional game days and social events, which helped break up the intensity and boost morale.

Lack of formal management structure — minimal guidance from leadership. No performance reviews or consistent feedback process, which made growth unclear. Frequent overtime expectations with no compensation or time off in lieu, impacting work-life balance. Product delivery and implementations sometimes fell short of client expectations, leading to rework and strained relationships.