Unfortunate - Customer Service Representative RDI Employee Review

3.0
19 Feb 2014
Recommend
CEO approval
Business outlook

Pros

Great home work life balance, structured hours, some bonus opportunity, friendly co-workers.

Cons

A lot of background talk by management via e-mail and incessant gossiping which makes employees feel constant scrutiny and frustration. Very high turnover as employees are treated as expendable. The supervisory, lead roles are not given to the hardest working people, but appear to be given more to the kind of people who can be easily intimidated and or controlled. Training is inadequate for many campaigns, which appears to be out of desperation for having abruptly lost frustrated employees. Bonus structure is not set and if given, is constantly threatened and/or made nearly impossible to reach, setting people up for failure.

Explore other reviews about RDI

5.0
14 Jan 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very flexible, caring people. Honestly some of the best people I have ever met.

Cons

Progress isn't measured very clearly, you will think you are doing well, then suddenly you aren't.

4.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

great management, set call flow, stable, multiple events and gatherings for free food and community.

Cons

Hard on attendance, stingy with PTO, changes so much for the client the position you were hired for can become unrecognizable after a period of time.

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