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      RDI reviews

      Unreliable and not a remotely long-term job for 95% of workers - Contact Center Representative RDI Employee Review

      1.0
      13 May 2021
      Contact center representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The call center work I did was very low volume so we weren't stressed on times much but sitting doing nothing for 9 hours is insufferable. You're supposed to meet with a supervisor every month to review performance, while that didn't happen for half my time there, the frequent feedback is nice when you're new.

      Cons

      I was promised an increase in pay after 90 days at hiring and at 5 separate times and nothing ever came of any of it. People are frequently laid off without notice. Including myself after no negative performance reviews.

      avatar
      RDI Response
      4y
      Thank you for your comment. Sorry to hear you did not have a satisfactory time while at RDI. Depending on the campaign volume can increase or decrease at the drop of a hat. Management often does weekly or biweekly coaching sessions depending on the campaign to ensure we are doing okay and give any feedback necessary. We wish you the best in your future endeavors.

      Explore other reviews about RDI

      5.0
      9 Dec 2025
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      They manage expectations well, especially early on with the training and nesting stages. Also, great hours depending on the campaign. Supervisors are always available and approachable.

      Cons

      Low pay, location is way out in Henderson.

      4.0
      5 Jun 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      great management, set call flow, stable, multiple events and gatherings for free food and community.

      Cons

      Hard on attendance, stingy with PTO, changes so much for the client the position you were hired for can become unrecognizable after a period of time.

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