Sales Specialist - Sales Specialist REI Employee Review

3.0
18 Jul 2016
Recommend
CEO approval
Business outlook

Pros

- Discounts are excellent, often better than employees of company products you can prodeal - low pressure job - great coworkers - customers are a huge step above Walmart customers - excellent health benefits for 20 hours average - very minimal politics at retail sales level, corporate - another discussion - customers value your expertise very much so!

Cons

- very low pay - your hours can be cut enough you might find yourself homeless - seems like the longer you work at REI, the less they "like" you, I get the impression that store management doesn't want your advice, your expertise, and would rather you be that $10 an hour beginner employee they hired some time back. - minimal value given to expertise from store management - 2nd Level store management (regional) is a joke, they play numbers games with revenue and budget to get their bonus, everything else discussed seems like they actually don't have an interest in. - Very Poor in-store on going communication to employees. If you happen to work on the day a manager decides to communicate - great! - Off that day, its word of mouth or osmosis. - very hard to get an honest discussion about career with store management - store management seems to be always in a hurry, very little time to listen like you would expect someone in management to do as part of their job. my theory is store management really wants minimal, non-thinking employees, that will just smile and help customers, not challenge the status quo nor ask too many questions. - I would recommend trying REI out, but don't stay too long, you will wear out your welcome.

Explore other reviews about REI

5.0
24 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great work environment, Management Cares. Great discounts if you are into outdoors stuff

Cons

Sometimes mundane work, but coworkers are great

3.0
9 May 2026
Recommend
CEO approval
Business outlook

Pros

Most coworkers, some managers, discounts, outfitting people properly without extra nonsense

Cons

Some truly horrible managers, pressure to sell credit cards is a morale killer, the union people. Employees drinking the union kool aid fail to see the company’s position, REI cannot give higher pay, better benefits , consistent hours, etc… with the erratic revenue stream that comes in , if a 5 year average is X in revenue and 5 year average is Y on wages and costs, how are they supposed to increase wages and benefits? It’s numbers and they don’t line up, if REI gives the increases which increases the expenses greatly, they will cut staff, a lot fewer employees which will eliminate a bunch of union supporters, an REI job is not supposed to be a lucrative deal, when you get hired the part time , part time plus and full time options are there and you choose what you want fully understanding what hours you are going to get at minimum, they will hire those positions on a need basis, to cry later that you don’t make enough money is your fault, the terms were clear and you signed off on them. The union is promising rainbows , reality will be far different, careful what you wish for

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