Great work environment - Sales Specialist REI Employee Review

4.0
18 Jan 2012
Recommend
CEO approval
Business outlook

Pros

-The best thing about working at REI is the environment and the people. Most customers are very laid back and just need a listening ear to figure out what would suit them best. -People rarely have complaints, and with the company's consumer friendly policies, there usually is a solution that will make them more than happy. -Many people keep the job for the different perks of working here rather than the pay. -Also, supervisors are very understanding about scheduling.

Cons

-Sometimes it is a bit disorganized. -Some managers don't seem terribly competent. -At times, it feels like you are doing the same task over and over many different ways because no one has the right answer.

Explore other reviews about REI

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun time with fun employees

Cons

Schedule was tricky to coordinate

3.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Excellent coworkers - REI does a great job of hiring enthusiastic and personable staff - Slightly better pay compared with other retail in the area - Prodeals and discounts - Flexible hours - Good (although rapidly diminishing) healthcare benefits

Cons

- Once a (better) company known for its investment in knowledgeable and friendly staff via extensive training and investment, the company has been slowly slashing away at most of what makes it special since the pandemic - Hours and benefits are worsening, proper employee training is becoming hard to come by - lots of mediocrity and sometimes questionable ethical calls made by management - Punitive disciplinary policies that seem to be designed to create higher turnover (advantageous to them given the gradual pay, benefit and policy changes)

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