Quality of job depends on the store - Sales Specialist REI Employee Review

3.0
6 Mar 2013
Recommend
CEO approval
Business outlook

Pros

REI gives great gear discounts, generally has a fun and like-minded staff, is great about transferring to other stores if you move out of state, is good with their environmental stewardship, and has decent pay (compared to other retailers.) In the right market, it was one of the best jobs I ever had.

Cons

The quality of all of the pros for this job are completely dependent on the store or market you work in. I worked in three stores in two markets (the West and Midwest) over the course of six years. I LOVED working for this company in the Western market. Really loved it. So much so that I had decided that I wanted to pursue a long-term career with the company. All of the employees hung out, I went out for the occasional drink or bite to eat with my managers and co-workers (without the entire store being invited as formal function), at work, we worked as a team, and we all just had fun together. Work hard, play hard. When I moved I transferred to the Midwest market. Honestly, it completely ruined my interest in the company. The corporate culture was completely different. The managers were on the mean side, it was frowned on for any of the management team to do anything outside of work (that wasn't a company function) with anybody of a "lesser" position than them, tons of favorites (who were the ones that got hours), ASMs and SM would completely undermine the Supervisors, and every day we got basically yelled at because we were low in memberships and told that if we didn't have high membership sales we wouldn't get hours (this happened even on days where we were supposed to be working stock shifts.) And even though we were supposed to have a "confidential" phone number we could call about these problems, the minute anybody called, the managers knew who it was (because the HR person would tell them details, of course) and shortly after the person who called either got fired or was so under the gun they quit. It got to be so miserable I gave up on a career and left the company.

Explore other reviews about REI

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun time with fun employees

Cons

Schedule was tricky to coordinate

3.0
9 May 2026
Recommend
CEO approval
Business outlook

Pros

Most coworkers, some managers, discounts, outfitting people properly without extra nonsense

Cons

Some truly horrible managers, pressure to sell credit cards is a morale killer, the union people. Employees drinking the union kool aid fail to see the company’s position, REI cannot give higher pay, better benefits , consistent hours, etc… with the erratic revenue stream that comes in , if a 5 year average is X in revenue and 5 year average is Y on wages and costs, how are they supposed to increase wages and benefits? It’s numbers and they don’t line up, if REI gives the increases which increases the expenses greatly, they will cut staff, a lot fewer employees which will eliminate a bunch of union supporters, an REI job is not supposed to be a lucrative deal, when you get hired the part time , part time plus and full time options are there and you choose what you want fully understanding what hours you are going to get at minimum, they will hire those positions on a need basis, to cry later that you don’t make enough money is your fault, the terms were clear and you signed off on them. The union is promising rainbows , reality will be far different, careful what you wish for

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