Pros
Work-life balance remains good, and REI recently implemented YAY Days where you actually get paid 1 day per 6 months to recreate in the great outdoors.
Cons
Excessive amounts of intrusive micromanagement of front line customer service in REI's call center. Also, REI management declared that they were cancelling the 2014 bonuses even after the company grew 7% in REI evenues in 2013. This resulted in a lot of angry REI employees providing feedback that we had helped REI grow strongly in a highly competitive environment. REI management later backtracked and reinstated the employee bonuses. But the damage was done to morale, and while REI had ranked around #13 in Fortune's 100 Best Companies to Work For in 2013, our ranking plunged to the 60s (out of 100) in 2014.