Don’t Drink the CoolAid and Get Stuck - Sales Associate REI Employee Review

1.0
6 May 2023
Recommend
CEO approval
Business outlook

Pros

The people - you get to work with some pretty cool interesting people that are super nice, super accepting, and excited about being active

Cons

I only worked at REi as side job and have my regular full time job…what I saw in my 5 years working at REI is a company that wants employees to drink the CoolAid, wants customers to think the company is super progressive, and yet….there are employees working there that have been there 15-20 years getting paid just a little more than new employees - and they only got raises because REI was scared of employees unionizing. They also cut hours so much and they give hours to new employees over more tenured ones. I think that a lot of employees that start working there are super excited to be around all the gear and nice folks…but it’s so dangerous to get stuck working there. there’s not that much upward mobility, and if you get stuck there in non-management roles for decades…well then you have to accept seeing the constant stream of new folks that no very little, that get the same or just a little less than you. I think REI wants to have this image as being progressive and fair as a company but…it’s little more than a Walmart dressed up in a green REI vest (or…maybe with Walmart you get more career advancement?) I just wish for REI employees to be careful about buying so much into the company IF it doesn’t help them. Wages are low, hours can be cut and given to newer folks. There is a real reason why Berkeley and New York unionized. Just be careful working here please…don’t get stuck. No matter how much gear you can get at discount, no matter how many cool people you meet…if it doesn’t pay you well, if you don’t get enough hours…then it’s not worth it.

Explore other reviews about REI

5.0
16 May 2026
Recommend
CEO approval
Business outlook

Pros

People and incredible work culture. REI truly walks the walk when it comes to company culture. Significant amount of focus on people and values in a genuine way. Exceptional benefits and pay. Making medical coverage available for all employees part time and full time.

Cons

Not many negatives to share.

3.0
9 May 2026
Recommend
CEO approval
Business outlook

Pros

Most coworkers, some managers, discounts, outfitting people properly without extra nonsense

Cons

Some truly horrible managers, pressure to sell credit cards is a morale killer, the union people. Employees drinking the union kool aid fail to see the company’s position, REI cannot give higher pay, better benefits , consistent hours, etc… with the erratic revenue stream that comes in , if a 5 year average is X in revenue and 5 year average is Y on wages and costs, how are they supposed to increase wages and benefits? It’s numbers and they don’t line up, if REI gives the increases which increases the expenses greatly, they will cut staff, a lot fewer employees which will eliminate a bunch of union supporters, an REI job is not supposed to be a lucrative deal, when you get hired the part time , part time plus and full time options are there and you choose what you want fully understanding what hours you are going to get at minimum, they will hire those positions on a need basis, to cry later that you don’t make enough money is your fault, the terms were clear and you signed off on them. The union is promising rainbows , reality will be far different, careful what you wish for

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