3.0
30 Sept 2015
Current employee
New York, NY
Recommend
CEO approval
Business outlook
Pros
The discounts on pro-deals are quite amazing. 30% off products in store, 40% off Novara items, 50% off REI brand items. Work atmosphere is great. Everyone that is trained properly knows what they're doing.
Cons
A lot of the newer staff hasn't gotten the proper training before given new responsibilities. This causes a lot of mistakes and frustration to those making them and fixing them. Understaffed a lot of times and can be quite stressful for the customer and overwhelming on staff. Turnaround rate for this location in particular is high. Management aren't hands on with staff.