Ups and Downs - Bike Shop Lead REI Employee Review

3.0
20 May 2024
Recommend
CEO approval
Business outlook

Pros

Very inclusive environment and friendly staff

Cons

Management team is very disconnected from the staff. REI as a company dips their toes into many different brands and invest into various brands that eventually they aren't able to sell which then go to sales racks. REI hasn't been a profitable company for the last 2 years due to their poor decision making at the corporate level. This led the company to hiring a executive from companies that had to lay off many people in the retail world for example. Bed Bath and Beyond and Target. Which then they let go of many of the REI Leads which had a lot of knowledge in the outdoors. They did this in order to make up money for the mistake they made at the corporate level for investing in product that was not needed that sat in warehouses for quite a while.

Explore other reviews about REI

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun time with fun employees

Cons

Schedule was tricky to coordinate

3.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Excellent coworkers - REI does a great job of hiring enthusiastic and personable staff - Slightly better pay compared with other retail in the area - Prodeals and discounts - Flexible hours - Good (although rapidly diminishing) healthcare benefits

Cons

- Once a (better) company known for its investment in knowledgeable and friendly staff via extensive training and investment, the company has been slowly slashing away at most of what makes it special since the pandemic - Hours and benefits are worsening, proper employee training is becoming hard to come by - lots of mediocrity and sometimes questionable ethical calls made by management - Punitive disciplinary policies that seem to be designed to create higher turnover (advantageous to them given the gradual pay, benefit and policy changes)

3
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