Not a bad place to start one's career. but bad place to stay - Anonymous employee RH Employee Review

2.0
18 Jan 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- this is a great place to work if you are fresh out of college and want your first corporate job, or are looking to change careers -they are often one of the few places often still hiring during periods of economic uncertainty in the US -great training program. They train everyone extensively even if they know someone is not going to be with RH for a long time - you will meet lots of people and make connections if you work at home office in Corte Madera or Tracy if you work at RH. Cannot say for the Ohio office - most people who work for RH are pretty cool, whether it be at home office, in Tracy, or in the galleries - RH looks good on resume regardless of industry. - highly diverse workplace in background and education.

Cons

- benefits are not generous unless you've been with the company for over 5 years. They are weird about approving time off. -some teams consistently understaffed. there was a high level of burnout over the holidays that still has not recovered - they make you come into the office during the week, but actively discourage collaboration amongst associates. Low level and customer service team members are pretty much chained to their desks by their headsets doing jobs that can easily be done at home as they aren't talking with other colleagues anyway -RH is not great for career mobility, it is easy to get trapped in a low level position that you are overqualified for. - in higher positions, work life balance is non existent. Your job becomes your life at the director level and even some of the leadership levels - seniority/years worked at RH is valued over experience, skills, or education. -extremely high turnover rate. It is joked about amongst leaders and directors, but I do not think high turnover is good or funny - there is a cult of personality around the CEO, when in reality he gets most of his ideas from other people -home office is located on a marsh and often smells of sewage. The Tracy office lacks windows - New moneymaker is the Rooftop restaurants; CEO knows little about the restaurant industry (or about good food in general) and in result makes a lot of bad decisions regarding them. Too much caviar on the menus... - the values alignments are cringe, often highlighted by Patch Adams or inspirational speaker clips, which no one with a brain likes. participation at these alignments is judged, which ends up being public brown nosing from the same 3 people every time

Explore other reviews about RH

5.0
2 May 2026
Recommend
CEO approval
Business outlook

Pros

Experience working for on of the leading innovators in the design industry.

Cons

The scheduling department being in a regular call center and not the gallery

4.0
20 Feb 2026
Recommend
CEO approval
Business outlook

Pros

One of the strongest aspects of this role is the autonomy. I’m trusted to make decisions that genuinely support the customer experience without constant approval from leadership. If I believe an exchange plus a $250 gift card is the right solution to preserve a relationship, I’m empowered to do that. That level of trust creates confidence and allows us to move quickly when issues arise. Leadership is accessible when needed, especially in escalated situations. I’ve never felt left alone to manage something beyond my scope. There is also regular voluntary overtime available, which is a plus for those looking to increase their hours. For someone transitioning from another industry, the environment feels more structured and brand-focused, which has been refreshing

Cons

The clientele can be challenging. Some customers assume that spending thousands of dollars entitles them to treat frontline employees disrespectfully, even when those employees had no involvement in the original issue. It can also be frustrating to hold a boundary with a customer, only to see it reversed after escalation. While I understand the desire to preserve relationships, it can unintentionally undermine employee confidence and consistency in standards. Because RH carries so many collections and product variations, the learning curve is steep. Customers often expect immediate, detailed product knowledge, which takes time to develop.

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