Pros
Good pay if there is constant unit work. Use to have good Management that cared about the actual future and growth of the company. Changed PTO policy from 3 years needed for 2 weeks to 5 years needed. To make it worse you didn't get the 2 weeks of PTO until the new calendar year started. So if you started in February of 2011 you wouldn't get 2 weeks vacation until the year 2017.
Cons
The insurance policy is privately owned.Which means the company only has to follow federal laws and not the laws of the state you live in, when it comes to what an insurance company has to cover. You'd be surprised what is state mandated and not federally mandated. At first our supervisor was in the same building. Then eventually our supervisor was in another state. This lead to bad management. The first off site manager lost us work because they didn't know what was going on and the customer got fed up and took work away. The 2nd off-site manager didn't have any knowledge of the industry. This manager wouldn't get on conference calls with the customer. Instead employees that worked under the manager did the conference calls. This lead to not being able to give concrete answers to the customer when shifting employees around, approving overtime and wether or not we could accept new work become the subject of the call. This situation quickly deteriorated and any good standing the employees made by putting in the time and effort to hand in a quality product was out the window. The 3rd off site manager didn't know one employee from the other let alone what skill set each employee had.